Operating Principles
Purpose: Our operating principles serve as a guide to all decision-making (inside and outside the company) and fosters our company culture to increase our team’s trust, effectiveness and communication.
1. Take Care of Your People
Trust is the foundation of all relationships. We are people of character, firm in our standards and kind in our approach. We seek to do everything we can to lead and serve people well, giving praise rather than punishment.
2. Simplify the Important
Small hinges swing big doors. 80% of outputs come from 20% of inputs. The key is to identify and focus on the multipliers that move the needle. By simplifying the important, we leverage our resources and multiply our results.
3. Results through Systems
Every result comes through a sequence of steps - a simple system. The key is to design, control and maintain the best systems to produce the result. To design these systems, we simply isolate and improve each part so it's simple, fast and smooth. We follow the order of operation: eliminate, simplify, accelerate and automate.
4. Do it Now
Speed is fundamental to our success. If we touch it, we take immediate action. This pace demands that we simplify the important and operate within fast, simple systems with calm urgency.